FAQs

Certified cheque
Email money transfer
Visa and Master

ABOUT PAYMENTS

1. Can I use Credit card to pay my order?

If you pay using your credit card directly on our website, your credit card will be charged upon approval of the total order amount. Prior to approval, your order is in the "Verification" or "On Hold" stage, during which you will not be charged. After approval, your credit card will be charged and the order will enter the "Processing" stage.

2. How to use the discount code?

You can enter the discount code when paying, and the system will automatically calculate the discounted price for you.

3. I am a new customer. How to register wholesale account

a. Please visit https://lwhcanada.com/account/register

b. Fill up application form.

c. Email will be sent to you once application approved.

4. Can promo codes/offers be used together?

Discount code can only use once per order. Each order can choose only one promo code when checkout. Discount cannot be stacked.

5. I want to resell products on Marketplaces.

You can sell our products on different platforms, including Anazon. However, please note that we don't offer special support for reselling on marketplaces. This
means we might not provide bulk discounts that align with marketplaces's prices, nor can we supply authorization letters, supplier documents, or support
concerning NHP.

SHIPPING AND HANDLING

1. How much for free shipping?

2. Can I cancel the order if I don't want it?

If you have paid and your order have not been shipped, you can contact customer service to cancel the order and refund.

3. How many days can receive the package after the order was placed?

Usually we will arrange shipping within 2-7 days after placing the order.

After shipping, The package will arrive once the order has been shipped, the package will arrive approximately in 3-14 days.

4. How to tracking the package?

After shipping, you will receive a tracking number which you can check the delivery progress and status at any time. If you have any questions during the delivery process, please contact the relevant courier company.

5. Do I need to worry about package safety during the COVID-19?

Our staff will measure their body temperature every day, and wear masks and gloves during the packing time, but we cannot control the delivery process, so we recommended that you can properly spray alcohol for disinfection after receiving the package.

6. What should I do if the received item is missing or damaged?

If it is due to the lack of stock, we will notify you by email when shipping and refund the corresponding out of stock product; if you do not receive the relevant email reminder, then your order may be missed due to the negligence of the staff. Please contact customer service in time (the order number is required to provide) to apply for a refund or replacement.

We will check the packaging of the products again and again during packing to ensure that they are packaged in a perfect and complete manner. If you receive a damaged product, it is may caused by bumps and squeezing during delivery. Please contact customer service in time (order number and damaged product photos are required) to apply for a refund or replacement.

ABOUT THE `MY ACCOUNT`

1. What are the benefits of registering as a member?

Become a member and be the first to hear about our new products and promotion offers.

2. How to modify my address and other information?

If you want to change the address after placing the order, please contact customer service to modify it to avoid delivery errors.

3. What should I do if I want a product but is out of stock?

Please add the out-of-stock product to your wish list, and you will receive the arrival notification as soon as the product is restocked.